Category Archives: Uncategorized

The ProblemEnlightened organizations throughout the world are embracing the concept of total quality management (TQM), but at a time when many organizations ask their employees to “do it right the first time to improve productivity” the application of TQM to … Continue reading →

In any event, getting the process right is a vital component. The credibility of the change managers will be scrutinised closely enough on the issue itself, with all processes in place. If process is at fault too, then things can … Continue reading →